Exchange and Returns
We'd like to assume that our return and exchange policy is one of the smoothest in the e-commerce world.
If you're not satisfied with the fitting/quality/print/color of the product, just send us an email with your order # and a reason to return the item at support@nativeheads.com
Once you do that, we'll reply to you (asap) requesting a convenient day for the item pickup, where a pickup agent will come to your address to collect the item within 24 - 48 hours.
Once you handover the item to the pickup agent, we will either ship an exchange order or issue a full refund via UPI.
The return and exchange policy of our store stipulates a singular complimentary return or exchange per transaction. Subsequent exchange requests incur charges based on the delivery destination's applicable fee structure.
It is as simple as that :)
Return Policy:
- Our policy lasts 2 days or 48hrs. If 7 daysor 48 hrs have gone by after you received your item unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- We do not accept returns or issue refunds based on a change of mind regarding your purchased outfit.
- For damaged fabric, please send an image highlighting the problem to support@nativeheads.com and we can refund you the full amount or exchange.
- Contact us for additional info: support@nativeheads.com
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.