Refund policy

We'd like to assume that our return and exchange policy is one of the smoothest in the e-commerce world. 

If you're not satisfied with the fitting/quality/print/color of the product, just send us an email with your order # and a reason to return or exchange the item at support@nativeheads.com

Once you do that, we'll reply to you (asap) requesting a convenient day for the item pickup, where a pickup agent will come to your address to collect the item within 24 - 48 hours.

Once you handover the item to the pickup agent, we will either ship an exchange order or issue a full refund via UPI.

An unboxing video is mandatory for initiating outfit returns, exchanges, or refunds.

For refund requests due to sizing discrepancies, kindly submit front and back photos wearing the specific outfit to verify the sizing issue.

For refund and exchange requests, the initiation of the refund process will occur upon the arrival of the returned outfit at our warehouse facility.



Return Policy:

  • Our policy allows for a 48-hour window for refund or exchange requests. Regrettably, we are unable to accommodate requests beyond this timeframe once 2 days have elapsed since receiving your item.
  • The return and exchange policy of our store stipulates a singular complimentary return or exchange per transaction. Subsequent exchange requests incur charges based on the delivery destination's applicable fee structure.
  • Once an order has been shipped, it cannot be canceled while in transit.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • If you're not happy with the fitting of an outfit we'll be more than happy to exchange it for a appropriate size but no refund will be initiated for size and fitting.
  • It is humbly stated that the lack of interest in the product after purchase does not constitute a valid reason to request a refund.
  • As per our policies, return or exchange requests for pendants and caps are not accommodated at this time.
  • Regrettably, subsequent return requests for a specific order number will not be considered if a different reason is provided solely to comply with our return policy criteria.
  • For damaged fabric, please send an image highlighting the problem to support@nativeheads.com and we can refund you the full amount or exchange.
  • Contact us for additional info: support@nativeheads.com

Refund Policy : 

Our commitment to customer satisfaction is paramount, and we understand that unforeseen circumstances may arise. Therefore, we are pleased to offer a refund policy that reflects our dedication to transparency and fairness.

Refunds will be processed exclusively under the following circumstances:

  1. Damaged Received Outfit: If the outfit you receive is damaged, we are more than willing to initiate a refund for your purchase. We kindly request that you provide an unboxing video as an essential component to validate the authenticity of the damage incurred.

  2. Non-Receipt of Order: In the event that a particular order has not been received, we acknowledge the inconvenience this may cause. Rest assured, we are committed to addressing such cases promptly and will process a refund accordingly.

To ensure a smooth and efficient resolution process, we kindly ask our valued customers to adhere to the requirement of submitting an unboxing video when claiming a refund for a damaged outfit. This step is integral in verifying the legitimacy of the reported damage and allows us to better assist you in a timely manner.

We appreciate your understanding and cooperation as we strive to provide you with the best possible service. Should you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our dedicated customer support team, who will be more than happy to assist you.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.